Free help desk. Unlimited agents.
MAXDESK is free help desk software for growing support teams — unlimited agents, unlimited tickets, no trial and no per-seat bill. Tickets, email, SLAs, automation, knowledge base and analytics in one platform, not five tools bolted together.
Works with the tools your team already uses
Support tools charge you per seat, per tool.
Most help desks bill by the agent and split ticketing, email, SLAs, automation and reporting across five products. Costs climb with your team, and nothing lives in one place.
Per-seat pricing punishes growth
Every new agent adds to the bill — so teams ration who gets access.
Five tools, bolted together
Ticketing here, email there, SLAs and reports elsewhere — none of it in sync.
SLAs quietly slip
Without countdowns and business-hours rules, promises get missed unnoticed.
How MAXDESK works
One help desk for every support workflow — email in, ticket out, routed, answered and audited.
Email lands, becomes a ticket
Your support address converts incoming mail into threaded tickets automatically.
Automation routes it
Triggers and conditions tag, assign, escalate or auto-reply — no engineers needed.
SLA countdown starts
Priority-based targets honour your business hours, with a live countdown on every ticket.
Reply, resolve, audited
Answer with canned templates; every action is logged, resolved and fully auditable.
Everything MAXDESK gives you.
Ticket management
Conversation, sidebar and activity in one view — priorities, statuses, assignment and notes.
Email-to-ticket
A per-workspace support address turns incoming email into threaded tickets.
SLA management
Priority-based targets that honour business hours and never miss a promise.
Automations
Trigger–condition–action rules route, tag, escalate or auto-reply.
Live dashboard
Open tickets, SLA breaches, CSAT and response time with trends and a live feed.
AI copilot & agents
On Elite: AI agents, AI-drafted replies, live translations and sentiment detection.
Works inside your existing stack.
MAXDESK turns email into tickets and connects to the channels and tools your team already uses.
Enterprise-grade, by design.
MAXDESK runs on the same secure, GDPR-ready foundation as the entire MXG suite — with human approval controls and audit trails built in.
Read about Security & Trust →Simple pricing that scales with you.
Start free. Upgrade when MAXDESK is doing the work.
Unlimited agents, unlimited tickets.
- Email-to-ticket
- Basic SLA policies
- Templates & knowledge base
- Roles, groups & live dashboard
For teams that want more polish.
- Everything in Free
- Custom branding & fonts
- Advanced reports
- 12-month retention · no ads
For AI-powered support.
- Everything in Pro
- 2 AI agents · 5,000 AI responses / mo
- AI copilot & live translations
- Sentiment detection · 24-mo retention
Start shipping replies — free.
Stop paying per seat. Start free with unlimited agents and tickets, no credit card required.